Política de reembolso
Does Sniff & Bark guarantee its products?
Absolutely! We are 100% committed to making you happy. While we make every effort to ensure your order arrives in perfect condition, sometimes things can happen. If you are unhappy with the products you received, please reach out to us at hello@sniffandbark.com.co. We will do our best to take care of you!
🔄 100-Day Returns
You can request a return within 100 days of receiving your order. Simply email us at hello@sniffandbark.com.co with your order number and your reason for returning. Eligible returns will be refunded to your original payment method.
Please contact us before sending anything back; we'll reply with the return instructions.
🚫 Exceptions
- Engraved items: these are final sale and can't be returned or exchanged.
- Design preferences: we don't accept returns or exchanges based on personal design preferences.
- Multiple sizes for fitting: please avoid ordering two sizes of the same item to try on. This makes it hard for our small business to manage returns. If you have sizing issues, we are more than happy to help you find the perfect fit.
🔁 I ordered the wrong size
If your item doesn't fit perfectly, reach out to us at hello@sniffandbark.com.co. We're here to help you find the right size. If the fit still isn't right, we'll send you a new size at no extra cost!
Tip: on our harnesses, the neck adjustment can go through the elastic band for a much tighter fit, and the waist strap can be extended all the way to the end.
✅ Defects
If you discover a fault with the item(s) you received, please email us right away at hello@sniffandbark.com.co with images of the defect. We will send a new one to you right away!
🛠️ Wear and tear
If hardware or fabric wears out or breaks within 100 days of delivery, email us at hello@sniffandbark.com.co with your order number and a photo, and we'll replace the item.
🌍 European Union: 14-Day Cooling-Off Period
If your order is shipped to the European Union, you also have the legal right to cancel or return your order within 14 days, for any reason and without justification.
💳 Refunds
We will notify you once we've received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at hello@sniffandbark.com.co.
For all return, exchange and refund questions, contact hello@sniffandbark.com.co.